Guide · Front office
Night audit, explained for guesthouse owners
The night audit closes the hotel's day: it posts each in-house guest's room charge and Green Tax for the night, checks arrivals and departures against reality, and moves the business date. Without it, folios are wrong at checkout and revenue reaches the books late.
What exactly gets posted?
- One room charge per in-house reservation for the night, at that reservation's rate, with service charge and TGST.
- Green Tax per guest for the night where applicable.
- No-show marking for reservations that did not arrive, and a list of arrivals still without a room.
- Revenue journals to the ledger for the day.
What goes wrong without a night audit?
Checkout bills built by hand at departure double up or miss nights, taxes are computed on the wrong base, and the ledger gets the month's revenue in one lump. The most common failure NeoSuite was built to prevent is charging a night twice: the audit is idempotent, so running it a second time posts nothing new.
When should it run?
After the last realistic arrival and before the first departure, typically between 02:00 and 05:00 local time. NeoSuite runs it on a schedule and a manager can run or re-run it by hand for a date.
Questions on this topic
Can I run the audit for a past date?
Yes, for a date that was missed; posting stays idempotent so nothing doubles.
Who can run it?
Users with the night audit permission, typically the night auditor and the operations manager.